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Ionic showing start downloading the app

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‎05-01-2020 12:01 - last edited on ‎05-02-2020 14:49 by Fitbit Moderator

‎05-01-2020 12:01 - last edited on ‎05-02-2020 14:49 by Fitbit Moderator

I have had my Versa the original screen that says " to start download the fitbit app." Not sure what would have caused this or how to fix it? I did uninstall and re install the app and that didn't do anything. It also has not synced since 28/4 

 

Moderator edit: Updated subject for clarity 

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‎05-02-2020 14:56 - last edited yesterday by Fitbit Moderator

‎05-02-2020 14:56 - last edited yesterday by Fitbit Moderator

@kasun Welcome to the Community. Thanks for getting in touch about what you're experiencing with your Fitbit. 

I appreciate the troubleshooting tried prior to posting. 

I would like you to confirm that you have a Fitbit Ionic as you posted on this board, you can double check this by checking this page.

In order to provide you with the correct troubleshooting, please attach a picture of the message you're receiving on your watch. In the meantime, please try this syncing troubleshooting. 

Looking forward to hearing back from you. 

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