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Ionic showing the Fitbit logo going off and on

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‎12-01-2020 20:55 - last edited on ‎12-02-2020 17:16 by Fitbit Moderator

‎12-01-2020 20:55 - last edited on ‎12-02-2020 17:16 by Fitbit Moderator

My screen started to show glitches with lines being distorted, later backlight stopped working, did an shut down and on, still problem was there, then changed the main screen theme. Seems okay, but not for long, all problem started again. Did a factory reset, now my screen goes on and off with the logo appearing and shutting down again? Tried the manual hard reset but no success still.

 

Moderator Edit: Clarified subject

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‎12-02-2020 17:16

‎12-02-2020 17:16

@SunsetRunner Welcome to the Fitbit Community. Thank you for the troubleshooting tried and the details mentioned. 

 

Since you've tried the recommended troubleshooting but still experiencing difficulties with your watch, I've shared your post with our Support team and someone will contact you as soon as possible. 

 

Have a great week. 

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