Ionic showing two orange bars on the display

[sneakyghosty]

I've noticed orange bars show up on the sides of my fitbits screen. I've never really had the brightness up higher than halfway. I don't know. anyone have any ideas? 

Moderator Edit: Clarified subject 

[SilviaFitbit]

@sneakyghosty Welcome back to the Community. Thanks for the screenshot shared and the details mentioned. 

In this case, I would like you to restart your watch and check if the display shows normal after this. 

I'll be around if you have any additional questions. 

[sneakyghosty]

I have tried restarting it several times. even a hard reset 

[SilviaFitbit]

@sneakyghosty Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email.

I'll be around if you have any additional questions. 

[PCS-Runner]

Was there any resloution to this ?  My screen looks exactly the same (i.e. Solid orange bars down both sides).

[SilviaFitbit]

@PCS-Runner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you're experiencing this on your screen too. Please confirm you have restarted your Fitbit Ionic. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[PCS-Runner]

Yes, I restarted my Ionic, as per the link you sent.  No change though.  I still have orange bars down both sides, and a very thin orange line across the top of my display.

[SilviaFitbit]

@PCS-Runner Thank you for confirming that you restarted the Ionic. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Bbdavid1]

I'm  guessing whatever the solution is,  it can't be that easy. My versa lite is doing the same thing. I've tried the hard reset too.

[SilviaFitbit]

@Bbdavid1 Welcome to the Fitbit Community. Thanks for the reset performed prior to posting. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.