Ionic shows 'Data not cleared. Sync & try again'

[urielp]

Hello,

In the past, I had an account linked into my company email. I left this company.

Now, I wanted to do a hard reset into my Ionic watch, so I pressed all 3 buttons simultaneously for 12 seconds, released the bottom right button.

After hard reset, I have the big 'X' and 'Data not cleared Sync & try again'.

How to resolve that?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @urielp.

Thanks for the details shared in your post and for already trying to resolve the issue. Usually the message you receive indicates that you need to set up the watch to your Fitbit account. You can follow the steps to pair the device in this help article: How do I set up my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I’ll be around if you need further help.