Ionic shows Fitbit logo after charging

[daks7523]

charged watch from 0% and switched back on with the fitbit symbol and wont show anything else

tried restarting by pushing back and bottom buttons but just switches off and back on with symbol

Moderator edit: subject for clarity 

[DramaQueenDiva]

Hi @daks7523 

Have you done a Factory Reset by pressing all 3 buttons at the same time?

[Bmyhrr]

I have the same problem as @daks75w23 On my iconic the fitbit symbol appears, but I cannot move past it. I have tried the 3 button reset several times. The watch was fully charged each time, then I allowed it to go completely flat, then recharged it again. Still, I have not been able to sync update to my iconic - I cannot get past the screen with the logo Very frustrating.

[LiliyaFitbit]

Welcome to the Fitbit Community, @daks7523 @Bmyhrr. It's nice to see you around and thank you for your help, @DramaQueenDiva.

@daks7523 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

@Bmyhrr I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. I recommend trying the following:

1. Confirm the steps to restart your Fitbit Ionic: How do I restart my Fitbit device? After the restart, please plug it in to your computer and make sure that it's properly plugged in and charging.
2. Get your Fitbit app and log out from your account.
3. Force quit the app and reboot your phone.
4. Turn on your phone and relaunch the app.
5. Remove your watch from the Bluetooth settings on your phone. 

6. Verify that the Fitbit app is updated to the latest version: How do I update the Fitbit app?

7. Please turn off everything that is Bluetooth enabled. Tablets, PC, other phones, wireless headphones.
8. Log back in and attempt to setup your Ionic as a replacement device: Tap on your profile picture > Set Up a Device > Choose your Fitbit and follow the onscreen instructions to continue.

Hope this helps!

[Bmyhrr]

Thank you for the information @LiliyaFitbit I will try again in the morning and let you know how I get on.

[LiliyaFitbit]

Thank you for your reply, @Bmyhrr.

I appreciate your time and efforts and hope the instructions provided will be helpful. 

Hope this gets you back on track. 

[daks7523]

hi

nothing seems to help

and customer service that said would get back to me , haven't

please does anyone kniw a solution🙏

[LiliyaFitbit]

Thank you for your reply, @daks7523.

I am sorry to hear about your experience, thank you for the update. I was able to see that our team have reviewed your case already and provided a response recently. For more information, please check your inbox. You can follow up with them via email or contact them via chat or phone. Click here to get connected. 

See you around.