help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic shows incorrect time and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2021 15:13 - last edited on ‎02-28-2021 10:20 by

‎02-27-2021 15:13 - last edited on ‎02-28-2021 10:20 by

Time incorrect by over an hour. Won't sync. Fed up!

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-28-2021 10:56 - last edited on ‎06-18-2025 08:02 by Fitbit Moderator

‎02-28-2021 10:56 - last edited on ‎06-18-2025 08:02 by Fitbit Moderator

Hi @Ofjimbo1, it's nice to see you again in our Community Forums.

I am sorry to hear about the frustration this situation has caused. Time on your watch should be corrected when you sync it. I recommend confirming if your device is paired to your Fitbit account by doing the following:

  1. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?
  2. Tap the Today tab, and tap your profile picture.
  3. If you don't see any device paired, tap Set Up a Device.
  4. Choose your device and follow the on-screen instructions to continue. 

If you're experiencing difficulties with pairing your watch, please follow the instructions at Why can't I set up my Fitbit device? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes