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Ionic shows my heart rate is 0

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‎01-09-2021 07:10 - last edited on ‎01-10-2021 12:35 by

‎01-09-2021 07:10 - last edited on ‎01-10-2021 12:35 by

My iconic was showing the correct heart rate 3 days ago. I charged it and put it back on and its been saying 0 ever since. I'm not sure if I hit a button or what. Can someone help me figure out how to fix it and get my heart rate monitor working again please? Also thankyou all in advance. 

 

 

Moderator edit: subject for clarity 

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1 REPLY 1

‎01-10-2021 12:38

‎01-10-2021 12:38

Welcome to the Fitbit Community, @Haley.mae.

 

Thank you for sharing the details of the issue you’re experiencing. I recommend doing the following:

 

1. On your device, open the Settings app > Heart Rate > tap to turn the setting Off and then On.

2. Restart the watch: How do I restart my Fitbit device?

 

For complete troubleshooting instructions, see What factors can affect my heart-rate reading on my Fitbit device?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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