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Ionic shows "Data not cleared, sync and try again."

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‎08-29-2021 05:35 - last edited on ‎08-29-2021 11:03 by

‎08-29-2021 05:35 - last edited on ‎08-29-2021 11:03 by

My ionic just started flashing the Fitbit logo. Noticed on the app it wasn't syncing, actually it had been disconnecting from phone for some days now. I put the watch on the charger for a whole day. It kept flashing, tried a hard reset now it just shows: 'Data not cleared sync and try again' please help anyone with an answer. P.S I can't go beyond the above screen. 

 

 

Moderator edit: subject for clarity 

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‎08-29-2021 11:29 - edited ‎08-29-2021 11:30

‎08-29-2021 11:29 - edited ‎08-29-2021 11:30

Welcome to the Fitbit Community, @BrighonC.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

 

  1. Remove your watch from your phone's Bluetooth settings. 
  2. Reboot your phone.
  3. Connect the watch to the charging cable.
  4. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  5. Choose your watch, tap on replace and follow the onscreen instructions.

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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