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Ionic shut down and won’t restart

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‎11-15-2019 04:36 - edited ‎11-15-2019 10:16

‎11-15-2019 04:36 - edited ‎11-15-2019 10:16

My Ionic shut down and won’t restart. I’ve tried holding in buttons to restart but nothing happens. This watch is one month out of warranty!

 

UPDATE!

I had an online chat with someone very helpful that has arranged for a replacement to be sent to me.

 

Many thanks Fitbit, great customer service.

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‎11-16-2019 14:19

‎11-16-2019 14:19

@leejclarke A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I'm glad to know that you chat with our Support team and they are sending you a replacement, hope you can continue enjoying your Fitbit Ionic. Thanks for your feedback about our Customer Service, these comments help us improving. 

 

I'll be around if you need further assistance 😀. 

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