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Ionic shutting down several times

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‎10-24-2020 22:29 - last edited on ‎10-26-2020 12:31 by Fitbit Moderator

‎10-24-2020 22:29 - last edited on ‎10-26-2020 12:31 by Fitbit Moderator

Team, 

 

My Fitbit ionic shuts down abruptly and I thought the battery discharged. When I tried to restart the device with multiple attempts ,it restarted finally with battery about 42%. This is happening frequently  . Please help.

 

Moderator Edit: Clarified subject

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‎10-26-2020 12:31 - last edited on ‎08-25-2025 08:22 by Fitbit Moderator

‎10-26-2020 12:31 - last edited on ‎08-25-2025 08:22 by Fitbit Moderator

Hi @Saran.Suresh, welcome to the Community Forums!

Thanks for bringing this to our attention and for your patience with this situation. To fix this situation, I recommend you to perform our factory reset procedure following the next steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

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