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Ionic sound is distorted when using ear buds.

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‎11-08-2020 22:46 - last edited on ‎11-09-2020 13:52 by Fitbit Moderator

‎11-08-2020 22:46 - last edited on ‎11-09-2020 13:52 by Fitbit Moderator

When using my ear buds the sound is very distorted out of one bud. Have done all the troubleshooting and other checks, others have posted. Thought it may have been my brand new Bose ear buds but have replaced them with no joy.The sound is only a problem when I am paired to my Ionic. The distortion also happens when paired to a Versa. Has there been a solid fix to it yet?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-09-2020 13:52

‎11-09-2020 13:52

Hi @Beno01, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to restart your Ionic following the next steps:

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed.  

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‎11-10-2020 01:04

In response to RicardoFitbit

‎11-10-2020 01:04

Hello Ricardo,

Thank you for your advice. Tried the steps and unfortunately didn’t fix the problem.Went for a 40 minute run, during that time didn’t clear. Sound is still very distorted.Is there any other options I could try?

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‎11-10-2020 16:45

In response to Beno01

‎11-10-2020 16:45

You're welcome @Beno01, your update is appreciated.

 

Seems odd that you're still experiencing the same issue with your Ionic device. To further investigate, can you please specify which Bose earbuds are you using? When was the first time you experienced this issue and how many times since then? The earbuds sound is affected just with your Ionic or have you experienced this situation with another device? 

 

Looking forward to your reply. 

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‎11-11-2020 00:49

In response to RicardoFitbit

‎11-11-2020 00:49

Thank you Ricardo,

Only is affected with my Bose sport ear buds. All my other devices that are paired with them, phone, apple iPad, laptop computer.

It happened when I purchased my new ear buds around 4 weeks ago, thought it maybe the earbuds so I have since returned them and received a new set from Bose and still the same issue. I have had the new set for about 1 week which they are used quiet regularly, about every second day. Every time they are used with my Ionic the sound is distorted.

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