Ionic stair count is inaccurate

[johnvon]

About once a week my Ionic starts under counting stairs by about half. Sometimes, if I reboot the Ionic the problem is solved. As this is usually in the middle of a hike or workout, it is a pain. About once a month, I have to reset the phone and reload the software. An IMMENSE pain.

Anyone have a fix?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @johnvon, hope you're doing great today! As you may know my friend, Fitbit trackers that count floors have an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. It does not register floors when you go down. So I would like to take that into consideration at the moment to verify the amount of floors that your Fitbit has tracked. 

10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit tracker might only tell you 2 floors because it assumes that each floor is 10 feet tall and this is what happens to my at my granny's home. 

Another cause of inaccurate floors is moisture. Have you checked that already? For example, the pathway to the altimeter on the back of your tracker can become clogged temporarily with sweat. 

And keep in mind that Fitbit trackers do not count elevation gains on a StairMaster, inclined treadmill, or other stationary exercise equipment because your body does not change in elevation by 10 feet. Plus, make sure your're not holding onto the handrail with your Fitbit arm. If the tracker doesn't see that your walking, no stairs will be rewarded.

On the other hand, if your tracker is counting too many floors, here are some of the possible causes for the inaccuracy:

• The tracker may track floors while driving, on an elevator or in an escalator
• Due to the Ionic is a wristband tracker, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e.  pressure changes)

Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water. I recommend that your tracker be worn loosely during exercise. 

I haven't experienced this before, I'd recommend checking what I posted above to see if something listed there is causing the discrepancy.

Hope this helps, I'll be around if you need further assistance! 

[johnvon]

When it is getting incorrect values, it is in the neighborhood of 40' vertical counting as 1 floor, 20' as 0 floors. 5 sets of 15' vertical stairs counting as 3 floors. 

Which sensor is the altitude sensor. I can try drying that off, and see how that works.