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Ionic step accuracy

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‎04-16-2019 08:54 - last edited on ‎05-01-2019 19:02 by Fitbit Moderator

‎04-16-2019 08:54 - last edited on ‎05-01-2019 19:02 by Fitbit Moderator

I just walked 106,000 steps!!! Wrong. I did about 10,000. 

I've tried rebooting about a dozen times, but my Ionic just keeps running amok. It just keeps running and running - adding steps every second. Even if its left on the table.

Have the MEMS devices gone bad?

Any suggestions short of returning or tossing out?

 

Moderator edit: Subject for clarity 

 

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5 REPLIES 5

‎04-16-2019 16:01

‎04-16-2019 16:01

Hi 

Mine did the update and now the steps continuously go up and my watch is on a table ( not near a motor or something moving) like all the Admin suggestions .... I have soft rest, factory rest and it's now getting worse and I've o lying had this 8 months.

I'm running the London Marathon in 2 weeks and I will be very p****d off if I now have to run without a running app!!! I have message admin  for an urgent replacement and have heard nothing!!! 

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0 Votes

‎04-17-2019 12:57

In response to Dannycoops

‎04-17-2019 12:57

Danny - I purchased my Ionic about the same time as you. I suspect it is an issue related to the MEMS device/s installed at the time. Nothing short of a replacement will fix.

Best Answer

‎04-17-2019 13:18

In response to CarmelFog

‎04-17-2019 13:18

Fitbit support have just contacted me and as this is an ongoing issue and I'm well in my warranty they are sending a replacement asap. 

So hats of to them for the quick response.

Just hope I get it in time for the London Marathon. Got enough stress with that lol 

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0 Votes

‎04-30-2019 09:52

In response to Dannycoops

‎04-30-2019 09:52

They did the same for me!

Great Customer Service!  👍

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‎05-01-2019 19:04 - last edited on ‎10-02-2025 06:31 by Fitbit Moderator

In response to CarmelFog

‎05-01-2019 19:04 - last edited on ‎10-02-2025 06:31 by Fitbit Moderator

Hey guys! My apologies for the delay in responding, let me give you a warm welcome to our Community @CarmelFog. I'm happy to assist and see you again participating in our forums @Dannycoops.

Just as you stated on your posts, I was informed by our Support team that they already provided assistance with your Ionic devices and advised me that your cases were successfully resolved. If you have any additional questions about their resolution, I recommend you to contact them back for more information, they'll be glad to give you more details. For any inquiry about our limited purchase warranty, please check here. 

Let me know if you have any additional questions, I'll be here Smiley Happy

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