Ionic step counter won't stop ticking

[kjustinc]

Since last night, my ionic started thinking that I've been running non-stop.  I've tried restarting multiple times (10+ now) and I've tried shut down and syncing too.  Should I try a factory reset?  I don't really want to lose my music because it takes forever upload... but do I have a choice?  Anyone else have this issue before?

[N8teGee]

I would say you have little option left but to do a factory reset. It sounds like you have tried all other troubleshooting steps. 

Perhaps you can try changing the watch face, it's a long shot but worth trying before the factory reset. Also try turning it off completely in settings - about - shutdown. 

[evillama]

Hi, I have this problem just started today too. Tried shutting down, hard factory reset...still ticking away at 11,000 steps before noon... 

Is there any solution or is my Ionic now useless? 

[JDLIG]

My Ionic is 18 months old and started the same thing.  Running up to 130,000 steps per day.  I factory reset it multiple times, updated it, and restarted it countless times.  Nothing worked.  Unfortunately I bought my Ionic from EBay so that automatically nullified the warranty.  Unsure if Fitbit would have honored the warranty if I had bought it from an authorized retailer.  It is basically a watch now that doesn’t do anything else.  My daughters Ionic screen kept going black and that kept happening to the point hers had to be replaced.  Luckily hers was 6 months old and I bought it from Amazon.  Lots of glitches for such an expensive watch.     Contact customer service and good luck.

[kjustinc]

After talking to customer service, fitbit replaced my ionic.

[JDLIG]

Great!

Sent from my iPhone