Ionic steps, heart rate and stairs tracking issues

[ziad1]

My Ionic stopped tracking steps, stairs, and HR since March, I followed instructions to factory reset it, it worked for a couple of days and stopped again. sometimes it tracks for a couple of hours and stops for the rest of the day or until I reset it, also the green light on the back of the watch is not working at all.

I had this watch since Dec 2019 with no issues at all, until March of this year trouble started to appear.

any help will be appreciated.

Thank you

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@ziad1 Welcome to our Fitbit Community. I totally understand how you feel about the tracking issues that your Fitbit Ionic has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, let me know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, set up your Ionic from scratch and see if the issue gets fixed.

See you later.