Ionic still not syncing

[Chrisnick24]

Ionic will not sync to phone. All of the proposed solutions does not work.i was able to get a re-sync after a factory reset but that lasted about a day. It is April 2019 and still no real solution to this problem. I am using a galaxy s9 plus smh. This is so terrible

[Merek]

I've been having the same issue for the past few days with my Pixel 2.  Tried every troubleshooting suggestion but would only sync after a factory reset and it would only sync for that initial set up before never being able to sync again.

[SilviaFitbit]

A warm welcome to the Community @Chrisnick24. I appreciate the troubleshooting that you've tried and the details that you've mentioned. Sorry for the delay in my reply. 

The phone that you're using is a supported device, you should be able to sync it without any issue. I would like you to confirm that you've done this syncing troubleshooting. If you've unpaired it from your account and you're having issues setting up, you can follow the steps in this article.

Welcome to the Community @Merek. Thanks for the details that you've mentioned and the troubleshooting that you've performed. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Chrisnick24]

Thank you. I have done all troubleshooting mentioned in both links, still not syncing. 

[SilviaFitbit]

Thanks for getting back @Chrisnick24. I've shared your post with our Support team, they will continue assisting you on this matter. 

I'll be around if you need further assistance.