Ionic stopped charging - feedback

[SMA1992]

I bought a Fitbit Ionic on February 28, 2020, and have used it since receiving it.  A couple days ago, it stopped holding a charge.  After trying all the advice on the website (resetting it, etc.), I gave the customer support a call.  Unfortunately, since I bought it new-in-box from an unauthorized seller (e.g. not Target or Best Buy), Fitbit would not stand behind their one year product warranty. I will not be purchasing a Fitbit product again 

Moderator Edit: Clarified subject

[SilviaFitbit]

@SMA1992 A warm welcome to the Community. Thank you for sharing your feedback about your experience with Ionic. 

I appreciate the troubleshooting tried with our Support team. Your feedback is appreciated and we're always striving to improve our services offered. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option you were given, you may want to reply back to them. 

Hope you could give Fitbit another opportunity in the future. 

[SMA1992]

Syliva I regret to inform you that I spoke with a representative of your
company at length and due to my fitbit purchase being from ebay (despite it
being brand new and unopened in the package), I discovered I am not
applicable for the warranty (my husband purchased the Ionic in February of
this year). That means that the item completely refused to function after
less than 5 months. That is unacceptable and therefore due to your company
not being willing to honor a warranty due to the location of the purchase,
I will be moving on to either Garmin or Apple products.
--Sarah

[SilviaFitbit]

@SMA1992 Thanks for getting back.

We're sorry to see you go and I appreciate that you shared the resolution that you received from our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions.