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Ionic stopped charging

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‎04-11-2019 11:40

‎04-11-2019 11:40

My Fitbit Ionic was purchased in the UK in January and says it includes a 2 year warranty.


Yesterday the battery ran down to 0% for the first time. I plugged it in to charge and it never charged. I tried it on the wall, on my pc, tried to press all the different buttons and every single option I have seen on here.

 

I went to Target (I am in the USA right now) and paid $20 for a new, official cable to see if this was the issue. Still will not charge. I have cleaned the connector, tried everything. The screen is always blank, it does not even say 0% charged.

 

What do I do? I can't even find a way to claim under the 2 year warranty.

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‎04-12-2019 00:04

‎04-12-2019 00:04

The first step in making a warranty claim is to contact customer support via one of the options at: contact.fitbit.com 

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