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Ionic stopped charging

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‎08-22-2020 07:42 - last edited on ‎08-25-2020 16:08 by Fitbit Moderator

‎08-22-2020 07:42 - last edited on ‎08-25-2020 16:08 by Fitbit Moderator

I have bought two Ionics and the second one just died this week. Both of them lasted around 13 months. They turn off (with a good charge) and show "0"% battery and will NOT charge or turn on. 

This is the same issue I see in many posts. Unless there is a fix, I'm going to change brands soon!

I love them while working, but cannot justify buying a new one every year!!! 

 

Moderator Edit: Clarified subject

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‎08-25-2020 16:07

‎08-25-2020 16:07

@Daryl320 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate that you've been a loyal customer, I see where your disappointment is coming from. 

 

Before proceeding to create a case on your behalf with our Support team, please try the troubleshooting posted in this article. 

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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