Ionic stopped connecting to Wi-Fi

[lhejl]

All if a sudden my ionic stopped connecting to the WiFi. There is no reason why. We’ve tried a the resetting tricks. 

Moderator edit: subject for clarity 

[jpdevoto]

Same here. Today my Ionic started into a reboot loop. I figured out that the app (Android) was causing it. Cleared app data & cache, logged back in and was solved. But I noticed that I cannot connect to WiFi nor change watch face. 

[lhejl]

I have an IPhone, but used to love Fitbit. It’s just around 16 months old and worked just fine till this happened. It seems like all Fitbit products only last one year or a little more, so this time I went expensive hoping for better made. DIDN’T get that.
I even have premium. Pi—-es me off.
I’m going to try either an unknown or Apple Watch!
Luckily it still counts steps so I have time to decide.
If I get any results I’ll let you know.


Sent from my iPhone

[lhejl]

Got in touch with Fitbit and went through all the steps again (of course) and nothing. Big waste of time. He said he would refer my case higher up, but haven’t heard anything. Now my husbands ionic which is newer isn’t tracking steps and draining battery, we can see slight background light on always! If I don’t get response I will call my charge card. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @lhejl. It’s good to see you in the community, @jpdevoto.

@lhejl Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. Since you've been in touch with our Support team regarding this issue, I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

@jpdevoto Thank you for joining the thread and sharing your experience. I appreciate your troubleshooting efforts and recommend following our tips in Why won't my Fitbit watch connect to Wi-Fi? To confirm the steps to change a clock face, see How do I change the clock face on my Fitbit device? 

Hope this helps. 

[lhejl · Accepted solution]

Haven’t heard anything from my support since Saturday. Waiting to see what happens. Hopefully they find out if hackers have been busy. We have 2 Premium membership ionics in family not working with iOS right now. 

[lhejl]

thanks for responding/ None of the approaches fixed the ionic. It still won't connect to wifi.  

Now the Ionic i bought for my husband has stopped counting steps and has a background light on all the time draining the battery. we have tried all the approaches on his watch  and got nowhere!

So now I have 2 not working and no way to get my premium memberships for both refunded, since i payed a yearly fee on both.!!

There is no way that this is not a problem Fitbit should just let all of their loyal ;members sit and get no fix. Shame on FitBit!! There are too many of the Ionic failures being tossed to the wind!

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for the update, @lhejl.

I appreciate your efforts and the additional details. I am sorry that you are going through this situation, I understand how you are feeling. Our Support team should be contacting you soon, please keep an eye on your inbox. You can also try contacting our Support team via chat or phone for faster resolution. Click here to get connected.

See you around.