Ionic stopped counting steps and giving HR reading

[cjeasom]

My Ionic is no longer counting steps or measuring HR. Done a full reset. It's faulty 

[SMCP247365]

I have the same problem. Did you get the issue resolved. I tried contacting customer support but there was no response.

[Finneymark56]

My Fitbit Ionic will not track steps or heart rate. I tried a reset with holding the buttons. I did a complete shut down/ reboot. I tried changing clock faces. Nothing has worked. Im very frustrated.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cjeasom @SMCP247365 @Finneymark56.

@Finneymark56 Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

@cjeasom @SMCP247365 I am sorry that you are going through this situation. I appreciate your efforts and recommend confirming if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?
3. Try our complete troubleshooting tips to resolve the issue with heart rate in What factors can affect my heart-rate reading on my Fitbit device?

If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[vjc52]

This seems to be a common problem and fitbit was unwilling to replace it unless you are still under warranty even though it is clearly a product flaw.

[LiliyaFitbit]

Welcome to the Fitbit Community, @vjc52.

Thank you for joining the thread and sharing your concern. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I am sure our Support team are trying their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Have a good day.