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Ionic stopped counting steps and measuring heart rate. Is there a way to reset?

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‎09-22-2018 14:00

‎09-22-2018 14:00

Ionic stopped counting steps and measuring heart rate. Is there a way to reset?

Best Answer
0 Votes
5 REPLIES 5

‎09-22-2018 14:49

‎09-22-2018 14:49

Yes'r a restart.

Press and hold the left and bottom right buttons through a couple of screen flashes until the fitbit logo comes up. Now let go and let the screen go blank and return to your clock face.

Walk about a dozen steps swinging your tracker arm - registering?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎09-22-2018 16:16

In response to wmchapman

‎09-22-2018 16:16

That worked! Fantastic, thank you so much!

Gary Hukey
Best Answer

‎12-22-2018 18:59

In response to wmchapman

‎12-22-2018 18:59

I tried to reset but mine still doesn’t measure heart rate or count steps.

 

note that I had done the full factory reset prior as my heart rate measurement was constantly going above 180 even when resting and the step counter was constantly counting even when I wasn’t walking.

Best Answer

‎06-22-2019 21:21

In response to wmchapman

‎06-22-2019 21:21

Worked for me. Thanks.

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0 Votes

‎01-06-2020 23:58

In response to Jutro

‎01-06-2020 23:58

Same issue with my ionic. I have performed multiple resets, but still not getting heart rate measured or steps and distance counted. It was working fine a few days ago. Help??

 

Or it might be time to look a lot something more reliable...

Best Answer