Ionic stopped counting steps and measuring heart rate. Is there a way to reset?

[Garywilton]

Ionic stopped counting steps and measuring heart rate. Is there a way to reset?

[wmchapman]

Yes'r a restart.

Press and hold the left and bottom right buttons through a couple of screen flashes until the fitbit logo comes up. Now let go and let the screen go blank and return to your clock face.

Walk about a dozen steps swinging your tracker arm - registering?

[Garywilton]

That worked! Fantastic, thank you so much!

Gary Hukey

[Jutro]

I tried to reset but mine still doesn’t measure heart rate or count steps.

note that I had done the full factory reset prior as my heart rate measurement was constantly going above 180 even when resting and the step counter was constantly counting even when I wasn’t walking.

[1cheapbastard]

Worked for me. Thanks.

[Bernie18]

Same issue with my ionic. I have performed multiple resets, but still not getting heart rate measured or steps and distance counted. It was working fine a few days ago. Help??

Or it might be time to look a lot something more reliable...