help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped logging steps accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2021 19:57 - last edited on ‎05-05-2021 11:41 by

‎05-04-2021 19:57 - last edited on ‎05-05-2021 11:41 by

I got a new phone and my ionic has since stopped logging steps properly.  It showed a total of 40 steps on a day I hiked a mountain and doesn't show the option for push notifications from my apps. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎05-05-2021 11:40 - edited ‎05-05-2021 11:40

‎05-05-2021 11:40 - edited ‎05-05-2021 11:40

Welcome to the Fitbit Community, @Lyssaface.

 

Thanks for the details shared in your post. I recommend following our troubleshooting tips in What can I do if my step count seems inaccurate? Please also restart your watch and make sure it is syncing.

 

Please note that since your have a new phone, you should receive at least one notification from the apps on your phone in order to see the option to turn on notifications from these apps in the Fitbit app. For more information about notifications, see How do I get notifications from my phone on my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes