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Ionic stopped recording HR and no sleep information

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‎02-13-2019 02:18 - edited ‎02-13-2019 02:22

‎02-13-2019 02:18 - edited ‎02-13-2019 02:22

Hello,

 

my Ionic stopped recording the Heartrate sometime yesterday. I also just noticed there is no sleep information for last night. 

 

The device itself displays the heartrate just fine, but the records are not displayed in the daily, weekly information. 

 

I tried to sync, restarted both iPhone and the Ionic but  nothing's changed.

 

Anyone else with the same problem? Anything I can do to make this work or is the device broken? Just read a few horror stories about breaking Ionics within months after purchase. 😞

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‎02-13-2019 07:17

‎02-13-2019 07:17

Mine is similar.

 

Steps and distance show up in app, but not on website.

 

calories burned I am only getting the BMR calories. Nothing for moving around. Just a flat 14 calories every 15 mins for the entire day.

 

sleep tracking is missing

 

HR in app is missing. I can see it on my watch, but in app nothing.

 

active minutes are missing. I can see them on the watch, but nowhere else.

 

This has been an issue for me since 4pm Monday. 

 

Ive tried:

- resetting watch
- restarting phone
- made sure Bluetooth was on
- turned Bluetooth on/off
- logging in/out Fitbit app
- checked for app update
- Setting up the Fitbit as a new device 
- uninstalling/reinstalling the App 
 
I emailed support and haven’t gotten a response yet.
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