Ionic stopped showing heart rate and sleep patterns

[Bonesnoff]

• Since 4\26\21 my Ionic stopped showing heart rate and sleep patterns as well as started counting steps roughly double. 🤷🏼‍:male_sign:

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Bonesnoff.

Thanks for the details shared in your post. I understand how you are feeling and recommend doing the following:

1. Confirming that your device is paired to your Fitbit account: open the Fitbit app, tap the Today tab, and tap your profile picture. If you don't see any device paired, tap Set up a Device and follow the on-screen instructions to continue.

2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

3. Confirm that the watch is snug on your wrist. 

For complete troubleshooting tips to resolve the issue with tracking heart rate, see What factors can affect my heart-rate reading on my Fitbit device?

You can find more information about tracking sleep in How do I track my sleep with my Fitbit device? Please check this help article for information about the accuracy of Fitbit devices.

Hope this helps.

[Notagainmike]

Mine stopped on 4-1-2021. Is there going to be a fix? 

[Bonesnoff]

I've tried everything, and at this point am believing it to be a hardware issue. I've returned my device and bought another. The one I had issues with was bought refurbished. New is the way to go I guess.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Notagainmike. Thank you for your reply, @Bonesnoff.

@Bonesnoff Thank you for the update. I appreciate your efforts and hope you continue working on your goals with your new device. 

@Notagainmike I am sorry that you are going through the same situation. I would like to confirm if your device is tracking your heart rate? Do you receive simplified sleep information instead of the sleep stages? If so, please check this help article: Why don't I see sleep stages today? Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps. 

[Bonesnoff]

The other thing I noticed before sending my Ionic back, is that the green light on the back had stopped working. That's where my assumption of it being a hardware issue originated. Heart rate monitor was on in settings, I turned it off and back on and still nothing.