help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped synching. I unpaired. Removed from android fitbit app and now cannot get to re setup.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2018 05:33

‎02-04-2018 05:33

Ionic stopped synching. I unpaired. Removed from android fitbit app and now cannot get to re setup. I see a lot of issues online.

Best Answer
6 REPLIES 6

‎02-04-2018 05:38 - edited ‎02-04-2018 05:43

‎02-04-2018 05:38 - edited ‎02-04-2018 05:43

Mine is doing the same thing. And this is not the first time it has happened. It is very frustrating! With my old ChargeHR I never had sync issues. 

It's like the Bluetooth stops working in the Fitbit. I have my phone set to stay unlocked as long as my Fitbit is nearby and I've had to constantly unlock my phone manually for the past 2 days.

Best Answer
0 Votes

‎02-04-2018 05:46

In response to Apcarter

‎02-04-2018 05:46

This is very strange.  Hopefully a moderator will come along and help.

Best Answer

‎02-04-2018 11:53

‎02-04-2018 11:53

I am having the same issue, have followed all steps to help sync but still no luck. Occasionally get a pop up that says "Bluetooth Issue..." My Ionic ran out of battery and needs to sync so it can show the correct time, which makes it a pretty useless watch at the moment.

Best Answer

‎02-04-2018 20:05

In response to DavidB85

‎02-04-2018 20:05

Mine started doing the same.  Fitbit were polite but didn't offer any real solutions.  Took it back to the retailer and they swapped it for a new one.  We'll see how the new one works out as many people complaining about the same issue

Galaxy S5, Surge, Ionic
Best Answer

‎02-05-2018 01:15

‎02-05-2018 01:15

Same problem here. And it has GPS built in, but somehow can't keep time? Cmon...

 

Got myself an expensive paperweight now...

Best Answer

‎02-05-2018 04:34

‎02-05-2018 04:34

Sharing my message from another post:

 

This issue started happening with me as well after the latest update for the app.  I noticed a change when my morning syn went from 5 seconds, to almost a minute.  Long story short, to resolve this issue I went into the app, clicked the add device link, and went through the steps of setting up the device as if it were the first time.  

 

The app will recognize that you already have an Ionic setup and will as you if you want to replace it with the new device you're setting up.  Click yes, follow the same steps as when you first setup the device and once complete, the device should be synced.

 

I've tried syncing several time since I did this and it seems to be working as normal; ie recognizing the device, syncing within 5 seconds again.

Best Answer
0 Votes