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Ionic stopped syncing properly

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‎06-20-2021 05:11 - last edited on ‎06-21-2021 07:07 by Fitbit Moderator

‎06-20-2021 05:11 - last edited on ‎06-21-2021 07:07 by Fitbit Moderator

I have just encountered my ionic stop syncing and updating with the app and i have tried resetting it deleting the app and reinstalling it and everything they have asked me to do but its just not right. It corrects itself for a short period of time and when you wake up in the morning can be 30 minutes out of sync. The company are very disappointing as this device is only just 2 years old and i feel totally let down. Anybody with any suggestions please.

 

 

Moderator edit: updated subject for clarity

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‎06-21-2021 07:07 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

‎06-21-2021 07:07 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

@Penfold63 It's great to see you in our Fitbit Community. I totally understand how you feel about the syncing issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you via chat. Please get back to them with the reference number they provided in case more assistance is needed.

See you around.

JuanJo | Community Moderator

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