help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2019 00:29

‎02-08-2019 00:29

My ionic stopped syncing completely then wouldn’t factory reset at all, took my watch into the shop where I bought it from today, to which they fully replaced it.

 

emailed Fitbit regarding the issue and they were very happy to help regarding the issue which is nice to see

Best Answer
0 Votes
5 REPLIES 5

‎02-08-2019 13:19

‎02-08-2019 13:19

May I ask what type of device you use to sync your data to the Fitbit servers, @Harbs739

For now have you looked at the help docs?

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing
Best Answer

‎02-08-2019 13:33

In response to Rich_Laue

‎02-08-2019 13:33

Hi I’m using an iPhone se never had any problems till then

Best Answer
0 Votes

‎02-08-2019 22:36

‎02-08-2019 22:36

I probably will not be purchasing a Fitbit product again due to the synching issues.

Best Answer
0 Votes

‎02-09-2019 01:24

In response to Rich_Laue

‎02-09-2019 01:24

I have done everything you mentioned but it keep on saying that the syncing has been scheduled. I even unpaired it.  I am also having problems with updating the firmware. I love fitbit but I am not stressed out. 

Best Answer
0 Votes

‎02-09-2019 07:05

In response to Nyasha

‎02-09-2019 07:05

Welcome @Nyasha by unpair, do you mean by hat you removed it from your phones bluetooth trusted devices, this is how to un-pair and you want to do this step

 

Now if you mean that you removed the Ionic from the Fitbit App, all you did was remove the Ionic from your Fitbit bit account, this does not fix a sync issue but will add problems. We will need to still fix the issue that caused the no sync.

 

May I ask what type of phone do you have? I only know about Android.

Yes if you haven't done so, please remove the Ionic from the phone Bluetooth.and restart the phone and ionic after checking for a Fitbit app update.

Best Answer