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Ionic stopped tracking a run during my race, twice now

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‎04-16-2018 06:55 - edited ‎04-16-2018 06:55

‎04-16-2018 06:55 - edited ‎04-16-2018 06:55

Approximately 4.5 to 5km into my last two races, my Ionic stopped tracking my run, and had no record of the distance I had just covered.  I had to restart the exercise tracking.  GPS was shown as connected both times.  

 

Perhaps interestingly, this has not happened during a non-race run or exercise.  

 

So, has anyone else experienced this?  Could it be the GPS demands of all the other runners in the race are pushing the IONIC off signal, making it annoyed and it decides to shut off the exercise? 

 

Edit: the Ionic did not fully shut down, only the exercise tracking stopped. 

Ionic / Aria / retired Surge / retired Blaze / a few more retired Fitbits / three failed Nike Fuel Bands
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35 REPLIES 35

‎05-09-2018 10:35

In response to Gibbnob

‎05-09-2018 10:35

@Gibbnob since my last hard reset I have experienced only GPS failures, but I still feel more confident with another tracker on the other wrist. 

Ionic / Aria / retired Surge / retired Blaze / a few more retired Fitbits / three failed Nike Fuel Bands
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0 Votes

‎05-09-2018 15:01 - edited ‎05-09-2018 15:02

In response to AndrewPf

‎05-09-2018 15:01 - edited ‎05-09-2018 15:02

I've had mine since January and only experienced this since the latest update. I'm not a runner but I use GPS for hikes and walks and it just keeps losing signal. I strongly believe it's with the latest update and they messed something up.

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‎05-13-2018 13:22

In response to JamesIonic

‎05-13-2018 13:22

Exactly the same. It happened to me today for the 1st time. Twice at 6K and 8K mark. It went straight to the normal clock face. I've had it since November. Last software update OS 2.1 was done a few days ago.

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‎05-19-2018 04:38

In response to AndEd

‎05-19-2018 04:38

This has happened for a 3rd to.e to me

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‎05-19-2018 04:48

In response to Bwshort1

‎05-19-2018 04:48

This has happened for the 3rd time to me. I have just done a 9k run and the running app disappeared after 7k so I had to restart it. As a result is only recorded 2k. I'm on the latest firmware 27.32.10.15 . I have done a factory reset on the ionic but this has not helped. Had anyone has any feedback from fitbit? Fitbit - world worst  customer service when it comes to getting problems solved or even trying to communicate with them. I had to return my previous model fitbit due to problems, it may be time to get a refund for the ionic too.

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‎05-24-2018 10:17

In response to Bwshort1

‎05-24-2018 10:17

@Bwshort1 I haven't received satisfactory assistance with this. It's been difficult to get across exactly what happens to support. 

 

Since we're seeing quite a few people with the same problem (a sudden stop and deletion of run tracking), it's gotta be an OS issue. 

Ionic / Aria / retired Surge / retired Blaze / a few more retired Fitbits / three failed Nike Fuel Bands
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‎05-25-2018 06:23

In response to AndrewPf

‎05-25-2018 06:23

Must say it has not happened to me again. I've done several weights and treadmill sessions since the last occurrence and last Sun went to my usual (now dreaded) 8K run.  It worked smoothly. I've done several reboots, every time I charged it and cleaned the sensors carefully. Let's see!

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‎05-25-2018 07:13

In response to AndEd

‎05-25-2018 07:13

Threads like this about loss of activity data fill me with dread.  I've not experienced problems like this yet with my Ionic but I know my partner has on her Versa.  Consumers shouldn't have to worry every time they go out for a run/walk/ride that the activity will just vanish before completion.  Hopefully these bugs will be gone at some point.

Matt | UK
A happy Ionic user (formerly Garmin Vivoactiv) and access to a hit-and-miss Versa
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‎06-14-2018 06:32

In response to Sheldoreo

‎06-14-2018 06:32

I just bought my Ionic on Tuesday, immediately updated it to the latest firmware, and then yesterday, it suffered a severe brain fart at about the 6.2 mile mark of a 6.4 mile run.

I had a Blaze for two years before the Ionic, and never once did it just arbitrarily cancel tracking a run and throw out the data. This is immensely irritating, and if I'm reading the threads correctly, Fitbit has known about this for seven months and has yet to figure it out.

If I may quote Jack Black in Anchorman, "What the hell, bro?!"

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‎06-14-2018 10:21

In response to Iamjmgjr

‎06-14-2018 10:21

@Iamjmgjr I searched and didn't see 7 months of this exact issue, but my Ionic's mid-run brain farting first happened to me 2 months ago, exactly as you described.  

Ionic / Aria / retired Surge / retired Blaze / a few more retired Fitbits / three failed Nike Fuel Bands
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0 Votes

‎06-14-2018 10:54

In response to Iamjmgjr

‎06-14-2018 10:54

The good news is that it has not happened again during my last 6 long runs. There was one recent update and the sensors were recalibrated shortly after for some reason. I'm sure Fitbit is taking this stuff seriously. So, I would give another chance to an otherwise reliable watch. Keep you updated.

On another note, I started to use Deezer to play my favourite music during my runs. Works really cool!  

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‎08-04-2018 07:52

In response to AndEd

‎08-04-2018 07:52

This has been going on for months with mine, stopping intermittently during workouts...  Its happened dozens of times over the months, most recently was just yesterday when I checked it at the midpoint of my walk (~35 mins) and found that it had stopped recording at 15 mins.  Very frustrating...  Getting ready to return it when my wife suggested I google it to see if it was a known problem and fix... found that its definitely a known problem based on the posting, but no fix that I saw...  Anyone know of the fix???

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‎10-08-2018 22:22

‎10-08-2018 22:22

Yes, exactly, it happened to my Full Marathon in September and yesterday on October 7.

I kept minitoring carefully for almost ever minutes that GPS tracking as running time and distance.

My case, somehow right after 25.0 miles, Ionic stopped tracking. It was 0.5 mile just before Goal/Finish Line!!!!

And I had to restart before Goal.

All 25 miles running record has gone!!!!

I contacted Fitbit in September and they asked me to do full Factory Reset as Initialize.

Then, I run full marathon 26.2 miles  yesterday, again, my Inonic stopped tracking aroun 25 miles point just before Ful, Marathon Goal as 26.2 miles.

It happened again and I am really upset since I lost Full Marathon Tracking Data again!!!!

I suspect recent New Firmware has fatal issue.

I never had such issue from December 2017 to May 2018 in my Full Marathon 6 times in my Ionic.

Fitbit must verify right testing for real Running Test over 5 hours!!!!

And fix this fatal bug!!!!!

 

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‎10-08-2018 22:51

In response to KT-SanDiego

‎10-08-2018 22:51

Come on Fitbit your spoiling your customer reputation. This is just not good enough. Start explaining this and giving some feed back. Before your loose anymore customers to Apple. 

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‎10-23-2018 05:45

In response to nomis

‎10-23-2018 05:45

This just happened to me. I was doing my morning run and it tracked my first mile fine, I looked down and it was displaying just the time on my second mile, and I restarted it to capture the third. I got back home and when it synced, the first mile was no where.

 

I seriously doubt this is a touch screen issue - I was running in short sleeves. I may have hit a side button with my wrist  but it would have been impossible for me to hit the top of the watch. I was at least a mile away from my phone and it's wireless or Bluetooth connection, so notifications seem unlikely as well. 

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‎05-05-2019 03:50

In response to AndrewPf

‎05-05-2019 03:50

Went on a 7 mile run this morning. Launching the run app, I waited until it read "Connected," prior to beginning. For whatever reason, the watch stopped tracking my run at 0.46 miles or after 5:01 minutes. This has not been the first time I have experienced this malfunction. My arms were continually moving throughout my run. Have had the fitbit for 10 months. FRUSTRATED.

@AndrewPf wrote:

Thanks for the reply @bbarrera, I'm working on eliminating the possibilities.  

 

It would be interesting to know if others have experienced this issue, which would indicate a bug.  My wrist and arm were moving the entire race, and that part of the route was through a 2-story neighborhood that would not block GPS.  

 

 

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