Ionic stopped tracking and has lines on screen

[fmf_world]

It no longer keeps track of steps, heart rate, and has lines going through the screen. I have tried restarting it and no change. I looked to see if there was an update I missed but it says it is up to date. Up until 4 days ago I had absolutely no issues with the iconic. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @fmf_world.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

For additional tips to resolve the issue with heart rate, see What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps!

[fmf_world]

I restarted it. All of a sudden there was strips going through the screen. After a few days like that the screen went black. The green light by the sensors stays on all the time now even while it is on the charger. I can't get any response out if the display now.

[LiliyaFitbit]

Thank you for your reply, @fmf_world.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.