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Ionic stopped tracking heart rate and sleep

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‎02-23-2021 02:38 - last edited on ‎02-24-2021 10:40 by

‎02-23-2021 02:38 - last edited on ‎02-24-2021 10:40 by

ionic. stopped heartrate and sleep log 1 week ago, restarted it still no heartrate.  

 

 

Moderator edit: subject for clarity 

 

 

 

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‎02-24-2021 10:39

‎02-24-2021 10:39

Welcome to the Fitbit Community, @Crysdal.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend turning off/on the heart rate setting on your watch and following the complete troubleshooting instructions at What factors can affect my heart-rate reading on my Fitbit device? There are several factors that can affect sleep tracking. For more information, see How do I track my sleep with my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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