Ionic stopped tracking run activity during training

[kbruff2019]

Started running, I had an 18 mile run, and then in the middle of it my Ionic dropped out. 

It went back to the home screen, and oddly automatically reconnected to the blue head set. 

I lost the continuity of my run, partial record of the run. 

Software updated. 

Is there a reason for this? Any trends here?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @kbruff2019. Thanks for the details that you've mentioned and for letting me know that you have the latest firmware version. 

Is there a reason for this? Any trends here? Sorry for the inconvenience. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

In the meantime, we recommend to manually log the activity. 

Your understanding and patience is appreciated. 

[Dylanger]

You're not alone. I have the same issues sometimes.  The problem is that it is intermittent 😞

[SilviaFitbit]

Thanks for continue participating in the forums @Dylanger. 

Your understanding and patience while this gets resolved is appreciated. 

[kbruff2019]

The first time it happened I thought it was me.

But then when it hallebha suddenly our of the blue I knew there was an issue. 

I actually think this watch for the price is way better than any other option.

But stability and reliability are the most important factors for this type of investment.

I have been using Garmin watches for years

I want: continuous heart rate monitor, music and payment. 

This watch made it... except for the known crashes.

I am very dissatisfied with how it's being handled.

I am surprised there isn't a recall or bulletin. 

[SilviaFitbit]

Thanks for getting back @kbruff2019. Your feedback and comments are appreciated, Fitbit is always working to improve its watches and the features that are offered.

We're always here to help you with any inconvenience you might experience. 

Once again, your understanding and patience while this gets resolved is appreciated.