Ionic stopped tracking sleep stages after the firmware update

[RichieIonic]

Since firmware update last week, my sleeping graphs every single day have a basic view showing only restless and awake.

I've never had that happen for an entire week and I've been sleeping close to 8 hours (ive been sleep the same pattern as I always do).

Since the update the graph won't produce the deep sleep/rem stages.

Fitbit Ionic

Firmware: 27.72.1.15

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @RichieIonic. Welcome to the community forums! 

Thank you very much for the detailed information. At this time, I'd recommend performing a restart to your Fitbit Ionic by following the instructions here: How do I restart my Fitbit device?

In addition, I'd like to let you know that there are some factors that could prevent the sleep stages to be recorded. At this time, I'd recommend taking into consideration the following information:

1. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
2. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
3. If you slept for less than 3 hours.
4. If your device’s battery is critically low.

For more information, you can see: What should I know about Fitbit sleep stages?

Hope this helps. 

[gclem66]

L'aggiornamento mi è arrivato solo da 3 giorni ma 

Anche a me è successo da inizio mese che manca il grafico del  monitoraggio del sonno  che penso sia legato al fatto che manca anche e soprattutto il monitoraggio giornaliero del battito cardiaco, perche infatti il grafico si è fermato ai primi di luglio, ma funziona il monitoraggio istantaneo del battito ma con valori assurdi .Sono tentato a fare un ripristino di fabbrica ma ho paura di tutto:-(

[RichieIonic]

At least it's not just me, i have reset my watch to see if it has any effect if that fails it's a fitbit bug that needs fixing asap.

[RichieIonic]

I will provide an update tomorrow to see if a restart has any effect on the graph showing correctly

[Btsb60]

You will find that the update has killed some part of your ionics function mine is 6months old and like you no longer records sleep and heart rate recording is on and off have done everything the help bods suggest even factory reset still crocked

As mine is in warranty getting a replacement 

[RichieIonic]

This is exactly the case.

Ive done a restart, and wore it to bed like normal and the exact same results showing with the graph.

We can deduce the firmware update has removed functionality.

What are Fitbit doing to resolve this or are they doing an old school Apple Inc. Move so we have to purchase their newest products?

[RichieIonic]

I have already stated my verdict on this post but i will also reply to yourself .

I have restarted my watch and wore it to bed as normal and the results are exactly the same.

We can deduce the firmware update has removed functionality to the Fitbit Ionic.

What are Fitbit doing to resolve this and in what timeframe?

[Quarantine20]

I have tried all of the above and still do not get reliable or consistant sleep reports.  Last night for example, my fitbit said to wear fitbit to bed.  I am sure I slept at least 6 hours but would like to know more about sleep quality.  This is my 2nd fitbit and the prior one had same issue.