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This week my ionic stopped monitoring sleep stages. I'm only getting basic stats. I've tried everything, short of resetting, to fix it. I would appreciate any suggestions to fix this issue.
Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the steps to restart your device and following the complete troubleshooting tips in our help article: Why don't I see sleep stages today?
Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
I did as you say and it didn't help. Not only is it not tracking sleep stages, but it also isn't showing heart rate. It shows the blinking heart, but never calculates the BPM.
