help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2019 05:01 - last edited on ‎07-15-2019 06:16 by Fitbit Moderator

‎07-14-2019 05:01 - last edited on ‎07-15-2019 06:16 by Fitbit Moderator

Even though I've bought an Apple Watch 4 for my daytime use, I still found the Ionic better for sleep data.  However, since July 7, my Ionic has stopped recording my sleep time and I don't know why.  It fits snugly on my wrist, haven't changed any settings.  Please help.

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
5 REPLIES 5

‎07-15-2019 06:15

‎07-15-2019 06:15

Welcome to the Community @Pancho08. I appreciate the details mentioned. 

 

Thanks for checking that no settings have changed. I would like you to try the following troubleshooting: 

 

- Manually sync your watch 

- Restart it 

- Try sleeping with your Ionic on your non-dominant hand 

 

Can you let me know if it's not tracking your sleep stages or only sleep data? 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎07-16-2019 13:12

In response to SilviaFitbit

‎07-16-2019 13:12

Thanks, it is now working again


Sent from my iPhone
Best Answer

‎07-16-2019 19:16

In response to SilviaFitbit

‎07-16-2019 19:16

My Fitbit Ionic occasionally stops recording sleep. Usually I can get it back in working order by following suggestions from the community forum-update app, turn bluetooth off and on, restart Fitbit, restart iPhone, etc. None of these are now working and I was wondering if there are other things to try. 

Best Answer
0 Votes

‎07-19-2019 16:16

In response to Beth8791

‎07-19-2019 16:16

Hey @Beth8791 and @Pancho08. Sorry for the delayed reply. 

 

I'm glad to hear that your Ionic is tracking your sleep now @Pancho08. 

 

Welcome to the Community @Beth8791. I appreciate the troubleshooting tried and the research done in the forums. I would like you to confirm that you've tried the procedure I posted above. Can you let me know if you're not receiving any sleep data?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎07-19-2019 16:54

In response to SilviaFitbit

‎07-19-2019 16:54

So the pattern I see with my sleep not recording is that is happens about every other month and only lasts for a day or two. For example, the Ionic did not track Tuesday and Wednesday, but was working again Thursday. I don’t think that I fixed it by any of the things I tried. It seems to be random. The suggested things to try did not work, unless it takes time (a day or more) for everything to reset. The only thing that I can think of is we have had power outages that throw my Bluetooth devices offline, including the Fitbit. But I always check that first, to be sure the device is connected. It’s a mystery to me but at least it is working now.

Sent from my iPhone
Best Answer
0 Votes