Ionic stopped tracking steps and heart rate after being in the pool

[Yorkie12]

Hi my iconic just stopped tracking steps and heart rate after I have been in the pool ? . Also how do you get sp02 on iconic ?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Yorkie12.

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts. For information about SpO2 tracking on your device, see How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

Have a nice day!

[Mamanna]

Same happened to me yesterday...🤔

[Yorkie12]

Hi do you know how to fix it

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mamanna. Thank you for your reply, @Yorkie12.

@Yorkie12 I understand your concern. Since you've been working with our Support team regarding this issue, I recommend to get in touch with them again since they have already all the details and special tools to continue assisting you. 

@Mamanna I am sorry that you are going through the same situation. I understand how you are feeling and recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

For complete troubleshooting instructions to resolve the issue with heart rate, see What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps.