Ionic stopped tracking steps and heart rate

[sherjamaican]

Ionic just stopped tracking my steps and heart rate. I have tried all troubleshooting and still nothing.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @sherjamaican.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming if your device is paired to your Fitbit account by doing the following:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please also confirm our complete troubleshooting instructions including a restart in What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps. 

[Becky.9]

I'm having the same issue. Followed these steps, uninstalled everything, reinstalled, repaired etc etc no joy.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Becky.9.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Hope this gets you back on track.

[AndrewS74]

I am also having the same issue. Have tried all the different fixes suggested in the community but no joy. Sometimes it comes right after a restart but not always and it stops working again within a few more hours...

[sherjamaican]

I did all of that. Still nothing. I threw the ionic away.

[Woopf]

I am having the same problems. Frustrating

[Woopf]

Data like steps, sleep, heart rate, etc are not recorded even though I wore it all the while. The battery runs out very quickly, about half a day after full recharge. I have asked for a change for a new one twice already

[LiliyaFitbit]

Welcome to the Fitbit Community, @AndrewS74. It’s good to see you in the community, @sherjamaican @Woopf.

@sherjamaican I am sorry to hear that. I can get in touch with our Support team so they can evaluate your warranty options. Click here to get connected with them via chat or phone.

@Woopf I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your efforts. I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

@AndrewS74 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details. I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

See you around.

[Returnit2]

I am experiencing the same issue. I have tried all the suggested fixes but it’s still not working. This is the first time this issue has happened to me. I am wondering if it’s due to a software update. It’s so strange that my battery now won’t even last a half day but until last week it was lasting me 3-4 days per charge. The battery and not tracking steps and heart rate all happened at the same time.

[Woopf]

I was asked to do a factory reset but now I am stuck cos the device is not working, cannot be sync with the Fitbit app! At wit’s end...


Sent from my iPad

[Returnit2]

My device won’t sync either now. What a joke. Talk about planned obsolescence. Out of nowhere everything stops working. Last Fitbit device for me. Good luck to all.

[Fma99]

I'm having the same problem, and I have tried all the suggestions above without any luck..

[Bonilla]

I am facing the same issue. For some reason, I am not surprised.