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Ionic stopped tracking steps properly and won't turn on now

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‎07-19-2021 05:10 - last edited on ‎07-21-2021 13:57 by

‎07-19-2021 05:10 - last edited on ‎07-21-2021 13:57 by

Good Afternoon,

 

This morning I went on my normal morning walk which is usually around 4000 steps, when I got back I discovered my Ionic had only picked up 233 steps. After reading the forums I found the best thing to do was shut it down and start it again, I tried this 4 times and it still didn't work. On another walk today I put a walk on to see if this would help, the GPS connected but recorded no pace and would only show pace infrequently and then go back to zero. I have now tried a factory reset and now my Ionic will not start up at all even when on charge.

 

I'm not too sure what else I can do.

 

 

Moderator edit: subject for clarity 

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‎07-21-2021 13:55

‎07-21-2021 13:55

It’s good to see you in the community, @DavidKerslake.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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