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Ionic stopped working - 2nd watch in year

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‎09-11-2019 10:46

‎09-11-2019 10:46

My fitbit ionic stopped working when swimming. The battery was charged to 100% the day prior so that was not the cause, however the next day I put it on the charger and it flickered twice then nothing else except dead screen. The charger works on my girlfriends watch but nothing displayed on mine. 

 

Disappointing as this is the second ionic to die on my in 10 months and to top if off will lose my money invested in step bet. 

 

Is there any support that can be offered for a dead watch? Replacement?

 

Thanks

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‎09-12-2019 10:43

‎09-12-2019 10:43

A warm welcome to the Community @johagan76. Thanks for the detailed information shared and the troubleshooting performed. 

 

Sorry to hear that you're experiencing this with your Ionic. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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