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Ionic stopped working after 15 mins swim in sea

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‎11-12-2018 00:04 - last edited on ‎11-13-2018 12:16 by Moderator Alum

‎11-12-2018 00:04 - last edited on ‎11-13-2018 12:16 by Moderator Alum

I had a short swim in Sea today and Ionic has gone blank since then. I have tried reset button no of times and does not work. It was not deep sea diving. 

What should I do?

 

 

Moderator edit: format

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‎11-12-2018 03:20

‎11-12-2018 03:20

You will need to contact customer support. 

Community Council Member

Nathan | UK

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Best Answer

‎11-13-2018 12:56

‎11-13-2018 12:56

Hello @ppmantri, it's good to see you participating in the forums for the first time. 

 

I'm sorry to see you've experienced some difficulties after swimming with the watch; thank you for confirming that you already tried the restart process as well. 

 

While sending your information to the Customer Support team I've been informed that you already have a case created with them and they're providing you assistance with this. You should be getting a reply soon. 

 

Keep us posted. 

Davide | Italian and English Community Moderator, Fitbit


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