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Ionic stopped working after 2 years and 1 month

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‎08-14-2020 01:43 - last edited on ‎08-15-2020 17:54 by Fitbit Moderator

‎08-14-2020 01:43 - last edited on ‎08-15-2020 17:54 by Fitbit Moderator

After 2 Years and 1 month it´s not possible any more to start my Ionic. After contacting support and spending hours to get them starting again the engineer suggested to buy a new one and to throw the old in the trash because there is NO repair possibility. Never ever fitbit again! 300euro into trash after 2 years. No Comment!

 

Moderator Edit: Clarified subject

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‎08-15-2020 17:57 - last edited on ‎01-06-2025 08:26 by Fitbit Moderator

‎08-15-2020 17:57 - last edited on ‎01-06-2025 08:26 by Fitbit Moderator

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for sharing your experience with Ionic. 

I appreciate that you mentioned you contacted our Support team. When you contact them, our team provides troubleshooting that could help you fixing the issue you're experiencing and if it doesn't fix it then they explore your options based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

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