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Ionic stopped working after a factory reset

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‎10-06-2020 12:30 - last edited on ‎10-07-2020 17:37 by Fitbit Moderator

‎10-06-2020 12:30 - last edited on ‎10-07-2020 17:37 by Fitbit Moderator

I was going to transfer my Ionic to my wife yesterday, so I attempted a factory reset.  The unit did everything it was supposed to as far as shutting down, but once the reset was complete the Ionic will not charge or turn on.  I believe the factory reset fried my Ionic (which seems to be a known problem to Fitbit), but since it's over a year old I'm apparently out of luck.

 

I have an Apple Watch now which is why I was going to transfer the Ionic to my wife, but with this happening again I'm realizing that Fitbit's aren't made to last and will be looking to invest in something more worthwhile for my wife in the future.  

 

Moderator Edit: Clarified subject

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‎10-07-2020 17:37

‎10-07-2020 17:37

@jeccles11 Welcome back to the Fitbit Community! Thank you for getting in touch about this. 

 

I appreciate the time you took to share your experience with your Ionic when you performed a factory reset. Sorry to hear that this happened to your watch. 

 

Our team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option given, you may want to reply to the case that you have with them. 

 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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