Ionic stopped working after a swim

[SunsetRunner]

I have the ionic for 14 months now and this morning my watch was restarting itself all the time during a swim. I left the water when that happened and dried the watch. After a couple of auto restarts it didn’t come back on. I also see some condense / moist behind the clear parts of the censors. 

I guess it died? This watch should be water resistente right? At least for shallow water swimming? What do I do now? 

Greetings Martin

(I’m Dutch so my apologies for any mistakes or bad grammar).

[SilviaFitbit]

Welcome to the Community @SunsetRunner. Thanks for posting in the forums. 

I appreciate the details mentioned and the troubleshooting tried. I'll be glad to create a case on your behalf with my Support team, they will continue assisting you. 

Regarding your question about Ionic's water resistance, it should be swim-proof, you can learn more about it by checking this article: Can I swim or shower with my Fitbit device?. 

I'll be around if you need further assistance. 

[SunsetRunner]

Thank you very much for your reply. I went back to the reseller (Coolblue) of the watch in my country (Netherlands) and they replaced the watch for me. Very good service. I will not be using my Ionic again for swimming though. Kinda scared that it will happen again.

[SilviaFitbit]

Thanks for getting back @SunsetRunner. I'm glad to hear that you received a replacement. The Fitbit Ionic should be use for swimming, you can learn more about it by checking this article: Can I swim or shower with my Fitbit device?.

Rest assure that we're always here to assist you, if you experience any issue. 

I'll be around if you need further assistance.