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Ionic stopped working after factory reset

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‎03-23-2021 12:24 - last edited on ‎03-24-2021 11:22 by

‎03-23-2021 12:24 - last edited on ‎03-24-2021 11:22 by

My fitbit has been in use for just a few months. It stopped charging and I tried a factory restart as advised here. It fixed the charging problem but stopped working....it is stuck in the welcome screen and after working for maybe one hour with customer service and trying different ways to fix the problem they decided the device is defective. Unfortunately they will not replace it! They suggested that I buy a new one.

Maybe someone has a solution before I trash a new 175-dollar fitbit?

 

 

Moderator edit: subject for clarity 

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‎03-24-2021 11:21

‎03-24-2021 11:21

Welcome to the Fitbit Community, @maratinga.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate contacting our Support team regarding this issue. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. In case you have any doubts about the outcome, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

You can try using another mobile device to set up the watch. Please check the complete troubleshooting instructions here.

 

See you around.

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