help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped working after getting water on it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2020 16:21 - last edited on ‎08-08-2020 14:10 by Fitbit Moderator

‎08-07-2020 16:21 - last edited on ‎08-08-2020 14:10 by Fitbit Moderator

Hello! Need a help. Just realised that the watch started fail after getting  water on it, couple days ago it wasn't responsive after quick wash in the evening,  once it got dry over a day, got working again,  but today it went crazy,  watch is keep restarting it self,  then it switches on and screen is completely  not responding to touch,  and again going back to restart mode.  Watch is only 5 months old...

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-08-2020 14:11 - edited ‎08-08-2020 14:13

‎08-08-2020 14:11 - edited ‎08-08-2020 14:13

@MattS. A warm welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate the detailed information provided. I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to help. 

 

Feel free to post back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer