Ionic stopped working after swim activity

[Yellowlighting]

I dove 90ft and my watch stop working can anyone tell me why?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Yellowlighting, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Are you able to see any condensation inside? Perhaps some water droplets that could confirm that your device was damaged by water?  If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[Yellowlighting]

Sorry for the late reply it been awhile yes indeed, was on a boat for a
month. Signal wasnt the best, just got in yesterday safely. But yes its
fully unresponsive

[Zwilk]

Hi Ricardo,  I am having the same problem after swimming.  My sensors are none responsive and i do see what could be condensation inside.  I have already did a factor reset as I was talking to customer service today. 

[unagisan]

@Yellowlighting @Zwilk the reason is that the Ionic is not water-resistant. Browse through these forums and you'll see that many many many people's devices of all ages die as soon as they touch water. Sadly Fitbit does not honor the warranty with a replacement and if your device is not within warranty then they will only provide you with a small discount on certain devices (not Ionics).

[Zwilk]

@unagisan yeah i just received an email with a discount but cant even buy the same watch.  I've had this watch on in water many of times over the last 3 years and it just now gave out. 

[PaulMe]

@Yellowlighting 

I dove 90ft and my watch stop working can anyone tell me why?

Whatever possessed you to think that a Fitbit device can be treated as if it were a SCUBA diving device?

The WR50 certification is misleading - but we can't blame Fitbit for that.

At best a WR50 certified device can be used for surface swimming only. If you have been reading these threads you would have been aware of issues with the waterproof ability of the Ionic. 

I won't even shower with mine. 

[Yellowlighting]

Agreed ive always showered wash dishes with my iconic and it was always good i only had it from December last year got it as a gift for my bday😭😭🥺🥺🥺. 

[Yellowlighting]

But thats the thing i dove in it up to 50 ft nothing happened consistently casue im a diver and i now gather alot of steps from diving with it. My iconic is very excellent with water thats y i found it wierd. Fitbit is very excellent with theor watches.:high_voltage:👍

[Yellowlighting]

Sorry for the lste reply i was on my boat a fishing vessel out to sea for a month. I cant see no water in it i dod exactly what you suggested and got no response.

[PaulMe]

@Yellowlighting

But thats the thing i dove in it up to 50 ft nothing happened consistently casue im a diver and i now gather alot of steps from diving with it

I had a Citizen Sports 100 (WR100 waterproof certification) Dove with it for ~20 dives in the tropics. Came back to Tasmania. First dive in temperate water and it flooded. 

Only dive with a diving certified watch! WR200+.

The Ionic is far from a Diving instrument. Swimming is a risk.

[Yellowlighting]

Hey @RicardoFitbit , it good to be back I'm always here doing the challenge or assisting someone with some information 😁. My device is completely unresponsive intrudes charging and resetting but I got nothing on my fitbit.