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Ionic stopped working after swim

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‎11-04-2020 07:52 - last edited on ‎11-04-2020 16:42 by Fitbit Moderator

‎11-04-2020 07:52 - last edited on ‎11-04-2020 16:42 by Fitbit Moderator

My ionic stopped working after I swam with the Fitbit last week. I have tried resetting it, deleting the Fitbit from my phone and setting it up again and factory resetting it. The Fitbit only shows the 0% face even though it’s been charging for hours or the Fitbit logo. What else can I do to get it working again? 

 

Moderator Edit: Clarified subject

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21 REPLIES 21

‎11-21-2020 14:50

In response to LiliyaFitbit

‎11-21-2020 14:50

I guess the initial question is "Is there a reason that I haven't heard from the Fitbit support at all?" - but the main question is will I get this Ionic issue fixed without shelling out hundreds of pounds or do I get a Samsung device that seems to be reliable?

Pete

[cid:image001.png@01D6C060.F7771BE0]
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‎11-22-2020 17:40

In response to Glassblade

‎11-22-2020 17:40

Thank you for your reply, @Glassblade.

 

Due to recent events affecting our operations, our Support team may need more time to respond. I appreciate your patience. I understand your concern, I am sure our Support team will do their best to help you resolve the issue. You can take a look at this page for more information about our warranty policy.

 

I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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