Ionic stopped working after swimming

[KesIonic]

I have been using Ionic for few months now without any issues up until recently. I went swimming with my Ionic on and observed that my ionic started vibrating continuously right after i came out of the water. None of the buttons worked and nothing on the screen either. So i tried resetting it, the screen appeared to be coming back and again the vibration started.....the screen is dead since then. Tried recharging, resetting and nothing seems to be working.

Any help on this is much appreciated.

Many thanks 🙂

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @KesIonic. Thanks for the details mentioned and the troubleshooting tried. 

Since, you've tried the recommended troubleshooting. I've shared your post with our Support team, they will continue assisting you and providing you with further assistance. 

I'll be around if you need further assistance. 

[KesIonic]

Hello Silvia,

Thank you very much. Your support team has contacted me and helping me to get back on track. 

Hoping to get this resolved to my satisfaction soon.

Many thanks,

Kes

[SilviaFitbit]

@KesIonic Thanks for getting back. I'm glad to hear that our Support team has contacted you and helped you. 

Hope you can continue reaching your exercise goals. 😀

[MisaJordan]

I have a similar problem, I used my Ionic many months without any problems including swimming. Until yesterday, After 15 minutes of swimming in the pool, I noticed that my Ionic screen is black. I tried to recharge it and restart but no answer. Ionic seems to completely dead. And definitely not so waterproof as it should!

[SilviaFitbit]

@MisaJordan Welcome to the Community. 

Thanks for the details mentioned and the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[MisaJordan]

Great, thank you!

[AadilP]

Hi

I have experienced the exactly same issue as highighted above after using my fitbit when doing laps in the pool, it started acting wierdly and then switched off. Still will not come back on aven after charging it. Can you please assist, i have previosuly used my fitbit ionic many times while in the pool with no issues.