help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped working after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2019 16:21 - last edited on ‎06-11-2019 14:22 by Fitbit Moderator

‎06-10-2019 16:21 - last edited on ‎06-11-2019 14:22 by Fitbit Moderator

I had an ionic for two years.  I never got it wet, never used it in the shower or during swimming.

I wore this watch into the pool a few weeks ago and was never really under water with it, just on the surface.  The ionic buzzed and died and would never come back on.

 

How are people actually swimming with this thing in the ocean and showering?  Was it just bad luck and out of life at this point?  I had an extended warranty but they said water damage isn't covered...

 

I'm so disappointed!  I recently bought the Inspire just to compete in the challenges and hope that it doesn't die a watery death even when kept dry for the majority of the time...does anyone else have an experience like this?  UGGGGGGG!!!!!

 

Moderator edit: Updated subject for clarity 

Best Answer
6 REPLIES 6

‎06-11-2019 16:15

‎06-11-2019 16:15

It's great to see you in the Community @Vincywife. Thanks for the details mentioned. Sorry to hear about what happened to your Ionic. 

 

I'm not sure if you contacted our Support team but what they do is that they review each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

 

Regarding your Inspire tracker, I would like you to confirm that you're following the Wear & Care tips. Also, remember that we're always here to assist you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎06-11-2019 18:50

‎06-11-2019 18:50

You may want to check the back of you Ionic.  I noticed this last weekend that one of my crystals covering the HR sensors had fallen out.  Mind you, I am very careful with this watch and don't abuse it, and I have never gone swimming with it or taken a shower with it.  But I wonder if that happened to your watch.

What further stinks on mine is that a couple days later, the watch just died.  18 months old and it gave up the ghost.  Yep, I'm out of warranty.  I'm not very happy with Fitbit right now.  And all I was offered was 25% off any Fitbit device or 40% off a new Ionic.  Of course, these were off the full MSRP prices.  I'm not a big fan of Fitbit right now...

Best Answer

‎06-11-2019 20:44

‎06-11-2019 20:44

I just got exactly the same issue yesterday, I am looking for some advices. I dont want to spend 300 dlls for a new Fitbit 

Best Answer

‎06-12-2019 05:40

In response to Gilmartinez1515

‎06-12-2019 05:40

If you are still within your year of usage have a chat with Fitbit or give them a call.  Mine was almost 2 years old, and I had purchased an extended warranty with Squaretrade but they said they wouldn't fix it because it has water damage.  I didn't even bother to contact fitbit since it was out of warranty....The ionic was ok, but it had its set of issues...for instance, its supposed to be waterproof, turns out its not.  And I was never ever able to sync music to the device, which is the main reason I purchased it.  Instead of buying another one, I went with a Garmin, Vivoactive Music 3.  I also got the Inspire to stay in the fitbit ecosystem.  I'll never spend over 100 for any of their devices again...

Best Answer

‎06-13-2019 22:30

In response to Vincywife

‎06-13-2019 22:30

I am exactly in the same situation, i bought the ionic almost 2 years ago. I know I'm out of warranty, but still it bothers me that the watch supposedly was waterproof, i was not even swimming, i was by the pool for less than 30 minutes and that is it my fitbit is gone. I always took care of my ionic, never exposed it yo the water. I'm dissapointed with the fact that other people had exactly the same issue and still fitbit doesn't do anything about it " just because we are out of warranty". Fitbit company should not advertise that ionic fitbit is waterproof. Now I have to look for a new one, i also heard good things about garmin.

Get Outlook for Android
Best Answer

‎10-19-2019 20:20

In response to Gilmartinez1515

‎10-19-2019 20:20

This has just happened to me. I'm devastated. I used my Ionic daily for all my fitness tracking. I never had an issue with swimming with it in the past (my ionic is just over 2 years old, purchased for me as a birthday present). After reading all of the feedback on this forum, I'm now considering looking another product with greater longevity as I can't afford to fork out close to $500AU for a new watch that will die on me in another 2 years. Did you end up getting a Garmin @Gilmartinez1515? Interested in knowing what your thoughts are on the change if you did. 

Best Answer