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Ionic stopped working after swimming

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‎09-02-2019 19:57 - last edited on ‎09-03-2019 07:38 by Fitbit Moderator

‎09-02-2019 19:57 - last edited on ‎09-03-2019 07:38 by Fitbit Moderator

After a very short swim today my ionic stopped registering any activity and the battery is draining fast.  Clock works but no activity being tracked.  Tried powering off.  Tried restart etc

 

Moderator edit: Updated subject for clarity 

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‎09-03-2019 07:46

‎09-03-2019 07:46

Welcome to the Community @Naenae116. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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